Important information about compensation arrangements

We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a building society is unable to meet its financial obligations. Most depositors - including most individuals and small businesses - are covered by the scheme.

In respect of deposits, an eligible depositor is entitled to claim up to £50,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £50,000 each making a total of £100,000. The £50,000 limit relates to the combined amount in all the eligible depositor’s accounts with the building society, including their share of any joint account, and not to each separate account.

For further information about the scheme (including the amounts covered and eligibility to claim) please ask at your local branch, refer to the FSCS website www.FSCS.org.uk or call 020 7892 7300.

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treating customers fairly (TCF)

The Melton has an appropriate Treating Customers Fairly Policy which states that we will put in place the necessary resources, direction and communication to ensure that all employees within the Society pay due regard to the interests of our customers and treat them fairly.

The Melton will follow the following principles:-

a) Product development based on an understanding of the target markets, its likely needs and financial capability.

b) Provision of clear and accurate information to customers during promotions, advice, sales and after sales activity.

c) Make charges transparent.

d) Balancing the commercial objectives of increasing sales activity with the objective of treating customers fairly.

e) Provision of help and assistance to customers to enable them to understand relevant products and services.

f) Identify common underlying causes of complaint and taking appropriate action to eliminate such causes.

g) Advising customers on the impact of economic change upon the products and services provided.

h) Prepare and consider management information to monitor the performance of the treating customers fairly programme.

Whilst we review our own processes and procedures to ensure a consistent approach to treating you fairly, if you feel that there is any aspect of our business that does not follow the above principles, please contact Karen Middleton, Group Marketing Director, at our Principal Office address, or telephone 01664 414055 or email k.middleton@mmbs.co.uk

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